Privacy Policy

1. Who We Are

Holistic Chapel is the data controller for the personal data collected through this website and our services. You can contact us at [email protected] with any questions about how we handle your data.

2. What Data We Collect

We may collect the following categories of personal data:

Contact information: your name and email address when you submit an enquiry or booking form.

Booking information: details of events or retreats you have booked, including any health or accessibility information you choose to share with us.

Communications: the content of messages you send us via our contact form or by email.

Technical data: your IP address, browser type, and pages visited, collected automatically when you use our website.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and manage your bookings — this is necessary for the performance of a contract or to take steps at your request before entering into one.

To send you information about upcoming events and offerings where you have given us permission to do so — this is based on your consent, which you may withdraw at any time.

To improve our website and services — this is based on our legitimate interest in understanding how our site is used.

To comply with legal obligations where required.

4. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law.

Enquiry and contact data is retained for up to 2 years from the date of last contact. Booking records are retained for up to 6 years for accounting and legal purposes. You may request deletion of your data at any time (see Your Rights below).

5. Who We Share Your Data With

We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our website and deliver our services — for example, our website hosting provider and messaging platform. These providers are contractually required to handle your data securely and only as instructed by us.

We may also disclose your data where required by law or to protect the rights, property, or safety of Holistic Chapel or others.

6. Cookies

Our website uses cookies to improve your experience and to understand how the site is used. A cookie is a small text file stored on your device.

Essential cookies are necessary for the site to function and cannot be disabled. Analytics cookies help us understand visitor behaviour and are only set with your consent. You can manage your cookie preferences at any time using the cookie settings on our site.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

The right to access the personal data we hold about you. The right to correct inaccurate or incomplete data. The right to request deletion of your data ('the right to be forgotten'). The right to restrict or object to our processing of your data. The right to data portability. The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page, with the date of last update shown above. We encourage you to review this policy periodically.